Script Pulse

Trade Pulse => Trade Pulse Support => Topic started by: xxxtreme on September 24, 2010, 04:33:15 AM

Title: URGENT - TP stats not updating after server move
Post by: xxxtreme on September 24, 2010, 04:33:15 AM

My TP stats stopped updating after moving my sites to a new server at another hosting company.

After doing a search here on the board, I found the following possible reasons:
- check permissions
- check that server clock is synced or set contents of cron.last in tp folder to 0
- make sure that paths are same
- check that php short tags=enabled and that php safe mode=off

All of this was done/checked by my new host, but nothing helped and the stats are still not updating...

Title: Re: URGENT - TP stats not updating after server move
Post by: xxxtreme on September 24, 2010, 05:31:45 AM

Just in case someone else experiences the same problem in the future, this was solved by running install.php again over the existing TP installations

Title: Re: URGENT - TP stats not updating after server move
Post by: Kildoozer on September 26, 2010, 06:43:02 AM

Hi,
here is some of the reasons:
1. Wrong paths
2. Wrong file's permissions
3. Wrong server time
please send me ftp access + Tp access to kildoozer@scriptpulse.com, I'll check it out.
Thanks.

Title: Re: URGENT - TP stats not updating after server move
Post by: xxxtreme on September 26, 2010, 07:10:04 AM

Email sent.. I will need your help, because my TP stats stopped updating again
I will just need your IP to provide you FTP access

Quote from: Kildoozer on September 26, 2010, 06:43:02 AM

Hi,
here is some of the reasons:
1. Wrong paths
2. Wrong file's permissions
3. Wrong server time
please send me ftp access + Tp access to kildoozer@scriptpulse.com, I'll check it out.
Thanks.

Title: Re: URGENT - TP stats not updating after server move
Post by: henta0578 on September 29, 2010, 03:04:16 PM

Hi. I have same issue: TP stats not updating after server move.

1. the permissions stayed exactly the same
2. the path changed, but I changed tp/variables.php accordingly
3. server time: when I log at the top left corner of tp, there is a time diplayed which is the same as the time of my server.

On the old server my php got corrupted so the stats didn't move since then.
But now on the new server they stay the same without moving.
I guess it is the cron that is not working. Do I have a way to see that? Or do you have any suggestions where it comes from?
Should I run the installer.php over it?

Thanks,
Tom

Title: Re: URGENT - TP stats not updating after server move
Post by: henta0578 on September 29, 2010, 11:36:43 PM

Also,

- I changed info for path in /tp/data/settings/ssi_in_conf.php
- set tp/cron.last to 0

but still not working...

Title: Re: URGENT - TP stats not updating after server move
Post by: henta0578 on September 30, 2010, 12:00:16 AM

Actually it's working now!

So I have no more issue.

Thanks, hope this post can help others.

Tom